What Can be Returned/Refunded?
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Sale items (see below for details)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Digital products (i.e. lessons, worksheets, online courses)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item that is returned more than 30 days after delivery
Once Return Items are Received
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Help@one-roomeducation.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Help@one-roomeducation.com and we’ll get you set up asap.
Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Where to Send Returns
To return your physical product, please choose from the list below. All physical items being returned must meet the above criteria.
If you have a question about a digital product, please contact us at: Help@one-roomeducation.com.
| Country of Fulfillment: | Send Returns to: |
|---|---|
| United States and Mexico: | One-Room Education Returns, 11201 Ed Brown Rd, Charlotte, North Carolina, 28273 OR One-Room Education Returns, 217 Wrangler Drive, Coppell, Texas 75019 |
| Canada: | One-Room Education Returns, Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada |
| Latvia: | One-Room Education Returns, Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia |
| Spain: | One-Room Education Returns, Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain |
| UK: | One-Room Education Returns, Antar 2, Wobaston Road, Wolverhampton, WV10 6PZ |
| Australia: | One-Room Education Returns, 40 Tanimbla Street, Kedron, Queensland 4031, Australia |
| Japan: | One-Room Education Returns, Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan |
| Brazil: | One-Room Education Returns, Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil |
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at Help@one-roomeducation.com for questions related to refunds and returns.